Key performance indicators for hospital management

perceptions of public health managers in the southeastern region of Brazil

Authors

DOI:

https://doi.org/10.26512/gs.v14i1.40717

Keywords:

Management indicators; , Health manager; , Hospital Public; , Public sector.

Abstract

Brazilian public management in the health area has undergone several changes and the search for managerial performance tools that enable greater efficiency and effective results has had a greater prominence. Given the above, the objective of this study was to demonstrate the perception and experiences of public health managers about choice criteria, benefits and challenges in the use of key performance indicators in the hospital setting. This is a descriptive, cross-sectional study of qualitative approach developed with professionals who work in public hospitals in the southeastern region of Brazil. The data were collected through individual interviews with managers and analyzed by the content analysis methodology. The sample consisted of 11 professionals who presented a practical context of how this management tool can guide better decision-making and the challenges that are constantly faced.

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Author Biographies

Augusto Reis, Centro Federal de Educação Tecnológica Celso Suckow da Fonseca (CEFET/RJ)

Doutor em Engenharia de Produção pela PUC-RJ (2013). Mestre em Engenharia de Produção e graduado em Administração de Empresas pela PUC-RJ (2009 e 2006 respectivamente). Professor do Departamento de Engenharia de Produção do Centro Federal de Educação Tecnológica Celso Suckow da Fonseca (CEFET / RJ) com experiência e foco nos seguintes assuntos: gerenciamento da cadeia de suprimentos, gestão da variedade de produtos, logística de saúde e logística reversa. Como docente atuou também nas instituições SENAI, SENAC, UCAM e UNIFESO. Participação em Bancas de Mestrado e Doutorado (UFF, UFRJ. PUC-Rio e Unirio).

Mirian Picinini, Universidade Federal Fluminense (UFF)

Doutorado em Engenharia Civil pela UFF, na Área de Sistema de Gestão, Produção, Qualidade e Desenvolvimento Sustentável. Mestrado em Engenharia de Sistemas e Computação pela COPPE_UFRJ. MBA em Administração de Empresas pela UFF. Pós-Graduação no Curso PIGEAD (Planejamento, Implementação e Gestão da EaD) pela UFF. Graduação em Matemática (Bacharelado e Licenciatura) pela UFF. Certificação em Gerência de Projetos-PMP. A experiência profissional inclui gerência de projetos; analista de negócios; gerência de equipes de desenvolvimento e manutenção de sistemas, trabalhando com equipes multifuncionais e com empresas contratadas desde o processo de seleção de fornecedores, avaliação, aquisição até a implantação do serviço; análise e programação de sistemas. Atualmente professora do curso de graduação em Ciências Atuariais da UFF. Docente do Mestrado Profissional em Sistemas de Gestão da UFF e do Doutorado Interdisciplinar em Sistemas de Gestão Sustentáveis, na linha de pesquisa Gestão das Organizações Sustentáveis da UFF.

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Published

2023-09-11

How to Cite

1.
Pizetta L, Reis A, Picinini M. Key performance indicators for hospital management: perceptions of public health managers in the southeastern region of Brazil. Rev. G&S [Internet]. 2023 Sep. 11 [cited 2024 Nov. 23];14(1):4-20. Available from: https://periodicos.unb.br/index.php/rgs/article/view/40717

Issue

Vol. 14 No. 1 (2023): Edição Janeiro-Abril 2023

Section

Artigos Originais

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