Pharmacist’s social responsibility in view of the experiences of patients: a bioethical study

Abstract

Pharmaceutical monitoring, also known as Pharmaceutical Care, is one of the inherent clinical services of the pharmaceutical profession. The present research had as objective to analyze the social responsibility of the pharmacist from the experience of patients attended in ommunity pharmacy, identifying the perception and experiences of these patients with pharmaceutical care throughout their adult life. A descriptive, exploratory, qualitative study was made based on the experiences reports of users of a University Pharmacy in the city of Curitiba. For this, two instruments were used. First, a Pharmaceutical Service Registration Protocol was developed, which categorizes the type of care performed and indicates possible pharmaceutical nterventions, followed by a semi-structured script that led to interviews with selected patients. The experiences reported in this research presented a present and active pharmacist in society, demonstrating the progress made in recent years in the quality of pharmaceutical services. However, there are still important issues to be considered in the socially responsible performance of these professionals, especially regarding clinical services, such as orientation and pharmacotherapeutic monitoring, which seeks to optimize therapeutic results, developing health habits, increasing the quality of life of the population.