A experiência do usuário em meios de pagamentos digitais móveis

Uma revisão dos métodos de avaliação

Authors

  • Joao Gabriel Danesi Morisso UDESC - Universidade Estadual de Santa Catarina
  • Marcelo Gitirana Gomes Ferreira UDESC - Universidade Estadual de Santa Catarina

Keywords:

Experiência do usuário, Pagamentos Mobile, Avaliação, Métodos

Abstract

It is relevant to develop a survey to identify and classify the main methods used to evaluate the user experience of mobile payment methods in current publications. Through a systematic literature review using the databases ProQuest, Scopus and Web of Science, studies were selected and classified with the predominance of the central theme of this article for the extraction and discussion of the most used methods. As a result, it was possible to observe the importance of using questionnaires, both online and applied in loco. The review of the methods most used in studies in the area aims to facilitate the choice of future researchers by developing studies in the area of ”‹”‹user experience evaluation and the use of digital mobile payment methods.

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Author Biographies

Joao Gabriel Danesi Morisso, UDESC - Universidade Estadual de Santa Catarina

Mestrando do programa de Design: Interfaces e Interações Cognitivas do CEART/UDESC. Com pós-graduação em Gestão da Comunicação Digital em Ambientes Corporativos na ECA/USP e trabalho de conclusão aprofundando os estudos de comércio eletrônico especificamente para arte contemporânea. É graduado em Comunicação Social com habilitação em Publicidade e Propaganda pelo Centro Universitário Franciscano. Possui experiência nas áreas de Comunicação, Branding e Design.

Marcelo Gitirana Gomes Ferreira, UDESC - Universidade Estadual de Santa Catarina

Professor Associado do Departamento de Design da UDESC, atuando na graduação do curso de Design, nas pós-graduações em Design e em Administração daquela universidade, assim como no curso de pós-graduação em Design da UFSC. Tem experiência na área de Desenvolvimento de Produtos, atuando principalmente nos seguintes temas: ergonomia e usabilidade, e desenvolvimento de TAs, metodologia de projeto e desenvolvimento colaborativo de produtos. Possui graduação em Engenharia Mecânica pela UFPE (1992). Realizou mestrado e doutorado em Engenharia Mecânica na UFSC (1997 e 2006), na área de Projeto de Sistemas Mecânicos. Fez estágio de pós-doutorado em Design Cerâmico na A2D (Agência para o Design Cerâmico) da UFSC em 2008. Trabalhou como engenheiro de projeto mecânico na Rhodia Nordeste (1992 a 1994) e como engenheiro de produto da Volkswagen-Audi em Curitiba (1998 a 2002). Foi engenheiro residente na sede da Volkswagen, em Wolfsburg na Alemanha (1999 a 2000).

References

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Published

2020-12-24

How to Cite

Danesi Morisso, J. G., & Gitirana Gomes Ferreira, M. (2020). A experiência do usuário em meios de pagamentos digitais móveis: Uma revisão dos métodos de avaliação. Revista De Design, Tecnologia E Sociedade, 7(1), 73–92. Retrieved from https://periodicos.unb.br/index.php/design-tecnologia-sociedade/article/view/32190

Issue

Vol. 7 No. 1 (2020): Revista de Design, Tecnologia e Sociedade

Section

Artigos

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