Evaluating multi-agent conversational interfaces in the early stages of the design process
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Design, Ciência da ComputaçãoResumen
In this paper we describe a mixed-approach technique to understand user’s perceptions of concepts in the early stage of the design process. We designed an evaluation study to understand desirability of a multi-agent cognitive investment advisor, a Chabot. The study was threefold. First participants watched the video, then chose reaction card adjectives to report their perceptions, and lastly gave their opinions guided by questions about the multi-party dialogue. From this experiment, we gather positive and negative reactions from users that helped to shape the user experience of cognitive investment advisors.Â
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