Carvalho, M. C. R. de (1980) “The measurement and evaluation of library services, de Frederic Wilfred Lancaster”, Revista de Biblioteconomia de Brasília, 8(1), p. 81–82. Disponível em: https://periodicos.unb.br/index.php/rbbsb/article/view/31428 (Acesso em: 1 abril 2026).